Inside Sales Account Specialist

Modern Ice Equipment & Supply; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Modern Ice Equipment & Supply in Cincinnati seeks an Inside Sales Account Specialist to grow and manage a client portfolio across an assigned region. You will partner with Outside Sales, educate customers on products and solutions, support order processes, and deliver high-quality service that strengthens relationships in the ice industry.

Ideal candidates are positive, driven, relationship-focused and eager to help clients succeed while contributing to business growth through proactive account

Qualifications

• 3 years of account management or inside sales experience (B2B preferred).
• Strong interpersonal skills, emotional intelligence, and customer-first mindset.
• Proficiency with Microsoft Office Suite and CRM platforms.

Responsibilities

• Proactively grow and manage a client portfolio across an assigned region
• Partner closely with the Outside Sales team to exceed customer expectations
• Educate customers on product features, benefits, and related solutions; identify and pursue appropriate upsell and cross-sell (back selling) opportunities
• Support order entry, tracking, and client transition to the Ecommerce platform
• Resolve client issues with empathy and efficiency; field shipment and warranty issues and escalate to the Customer Advocate Group as needed
• Manage time and priorities to achieve service level and customer satisfaction goals
• Continuously expand product knowledge and skills
• Deliver memorable, people-focused service at every interaction
• Perform other duties as assigned

Job description

Reports To: Sales Operations Manager in CSG

Employment Status: Full-Time

FLSA Status: Non-Exempt

Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m. | On-Site

Effective Date: 08/12/2026 rev.

Position Summary

The Inside Sales Account Specialist is responsible for proactively growing and managing a client portfolio across an assigned region. This role partners closely with Outside Sales, educates customers on products and solutions, supports order processes, and delivers high-quality, relationship-focused service. Products and services include capital equipment and consumables for the ice industry.

Ideal candidates are positive, driven, relationship-focused, and genuinely excited to help clients succeed while contributing to business growth through proactive account development and back selling.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Proactively grow and manage a client portfolio across an assigned region
• Partner closely with the Outside Sales team to exceed customer expectations
• Educate customers on product features, benefits, and related solutions; identify and pursue appropriate upsell and cross-sell (back selling) opportunities
• Support order entry, tracking, and client transition to the Ecommerce platform
• Resolve client issues with empathy and efficiency; field shipment and warranty issues and escalat e to the Customer Advocate Group as needed
• Manage time and priorities to achieve service level and customer satisfaction goals
• Continuously expand product knowledge and skills
• Deliver memorable, people-focused service at every interaction
• Perform other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• 3 years of account management or inside sales experience (B2B preferred)
• Strong interpersonal skills, emotional intelligence, and customer-first mindset
• Ability to adapt, learn quickly, and maintain goal focus
• Comfort with Microsoft Office Suite and CRM platforms
• Manufacturing or industrial supply experience a plus
• Bilingual (English/Spanish) a plus!

Physical Demands and Work Environment

• Must be able to remain in a stationary position for prolonged periods of time
• Ability to communicate effectively by telephone and email

We want to ensure that all applicants have a fair and equal chance, so we’re using a TestGorilla assessment (https://www.testgorilla.com). This minimizes unconscious bias in our hiring process. Successful candidates will be invited to a job interview.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.