B2B Inside Sales & Account Growth Specialist

Merchants Metals LLC; Elgin (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

Life Insurance

Disability Insurance

Live Health Online

Legal Shield

Employee Assistance Program (EAP)

401k match

Job summary

Merchants Metals LLC is seeking an Inside Sales Representative to manage customer relationships, process orders, and drive incremental revenue through account development and product recommendations. The role emphasizes day-to-day sales within an established customer base, with a focus on repeat business and cross-selling.

You will work in a fast-paced environment, handling inquiries, providing pricing, and supporting order fulfillment while collaborating with warehouse and operations to ensure

Qualifications

• 1–3 years of inside sales experience, preferably in B2B distribution or industrial environments.
• Proven ability to generate sales, upsell, and grow customer accounts.
• Strong phone presence with confidence in sales conversations.
• Highly organized with multitasking and prioritization skills.

Responsibilities

• Build and maintain relationships with contractors, builders, and B2B customers to drive repeat business.
• Identify opportunities to upsell and cross-sell products based on customer needs.
• Manage and grow existing accounts through follow-up and customer engagement.
• Handle inbound and outbound calls to generate sales and support orders.
• Provide pricing/quotes and close sales opportunities.
• Communicate product knowledge to support customer decisions.
• Collaborate with warehouse and operations to ensure timely order fulfillment.
• Manage multiple orders in a fast-paced environment.
• Maintain high level of customer service while focusing on revenue generation.

Skills

Inside sales

Upsell

Account management

Customer service

Phone sales

Job description

Merchants Metals LLC is seeking an Inside Sales Representative to manage customer relationships, process orders, and drive incremental revenue through account development and product recommendations. The role emphasizes day-to-day sales within an established customer base, with a focus on repeat business and cross-selling.

You will work in a fast-paced environment, handling inquiries, providing pricing, and supporting order fulfillment while collaborating with warehouse and operations to ensure