B2B Facility Solutions Account Manager – Growth & Retention

City Wide Facility Solutions; Findlay (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Base salary + monthly commissions

PTO

Gas & Phone allowance

Job summary

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Findlay, OH location. The FSM will oversee client relationships, align service strategies, negotiate contracts, manage contractors, and ensure top-tier client satisfaction while coordinating staffing and operations.

The role emphasizes building long-term client relationships, expanding services, and maintaining high-quality performance across a broad client base in the Northwest Ohio market.

Qualifications

• 3-5 plus years sales and management experience in building maintenance or facility management.
• 3+ years track record in client retention with measurable goals.
• High School diploma required; bachelor’s degree desirable.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and CRM databases.
• Ability to travel daily to client locations.

Responsibilities

• Manage all aspects of assigned client relationships to retain and expand business.
• Formulate and manage service strategy and schedule for each client.
• Negotiate contracts and pricing for additional services.
• Oversee contractor relationships and compliance.
• Ensure quality and client satisfaction through inspections and follow-through.
• Lead Night Managers and ensure service delivery.
• Coordinate staffing and resources to service clients.
• Use CRM to log inspections, charges, and routes.
• Maintain route and safety sheets and client BIS documents.
• Communicate client issues to operations leadership and contractors.

Skills

Relationship building

Verbal communication

Written communication

Travel willingness

Detail oriented

Education

High School diploma

Bachelor’s degree desirable

Tools

CRM software

Microsoft Office

Job description

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Findlay, OH location. The FSM will oversee client relationships, align service strategies, negotiate contracts, manage contractors, and ensure top-tier client satisfaction while coordinating staffing and operations.

The role emphasizes building long-term client relationships, expanding services, and maintaining high-quality performance across a broad client base in the Northwest Ohio market.