B2B Customer Support Pro | ERP/CRM Specialist

Reliable Safety and Flow Corporation; Vancouver (WA); On-site; USD 28,000 - 47,000; Full time

Job summary

Reliable Safety and Flow Corporation in Vancouver, WA is seeking a Customer Service Representative to be the primary contact for customers, assisting with inquiries, issues, and account management. The role supports the West Team with Mon-Fri hours and a strong focus on delivering excellent service.

The CSR will use ERP/CRM systems, process RMAs and credits, and collaborate with sales and operations to resolve problems and improve customer experiences.

Qualifications

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.
• Excellent communication skills (verbal and written) with ability to handle conflict resolution.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to remain calm and composed under pressure.
• ERP and CRM proficiency is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Assist customers with product questions, technical issues, and account management.
• Resolve complaints with patience, empathy, and efficiency, processing RMAs, credits, and debits in the company portal/CRM.
• Collaborate cross-functionally to address customer needs and elevate complex issues when necessary.
• Process RFQs from customers and outside sales in the company's ERP platform.
• Identify opportunities for process improvements to enhance customer experience.
• Stay up to date on product/service offerings policies, and procedures.
• Accurately document customer interactions and transactions in ASC's CRM system.
• Build credibility and trust with assigned customer base while influencing buying decisions.
• Monitor KPI's in the PowerBi Dashboards to ensure best-in-class service.
• Other duties as assigned

Skills

Communication

Problem-solving

Conflict resolution

Calm under pressure

Adaptability

Education

Bachelor's degree or equivalent in B2B CSR

Tools

ERP system

CRM system

Job description

Reliable Safety and Flow Corporation in Vancouver, WA is seeking a Customer Service Representative to be the primary contact for customers, assisting with inquiries, issues, and account management. The role supports the West Team with Mon-Fri hours and a strong focus on delivering excellent service.

The CSR will use ERP/CRM systems, process RMAs and credits, and collaborate with sales and operations to resolve problems and improve customer experiences.