Global B2B Customer Care Specialist

Reliable Safety and Flow Corporation; Romeoville (IL); On-site; USD 28,000 - 47,000; Full time

Job summary

Reliable Safety and Flow Corporation is seeking a Customer Care Representative (CCR) for our International team in Romeoville, IL. The role centers on resolving customer inquiries, coordinating with outside sales, and maintaining high service standards.

As the primary contact, you will handle product questions, technical issues, and account management while processing RFQs and RMAs in our ERP/CRM systems. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.
• Excellent verbal and written communication with ability to handle conflict resolution.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to remain calm under pressure and adapt to changing priorities.
• ERP/CRM systems proficiency is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
• Assist customers with product/service questions, technical issues, and account management.
• Resolve complaints with patience and efficiency; process RMAs, credits, and debits in the CRM/ERP portal.
• Collaborate cross-functionally to address needs and escalate complex issues as needed.
• Process RFQs from customers and outside sales in the ERP platform with accuracy and timeliness.
• Identify opportunities for process improvements to enhance customer experience.
• Stay updated on product/service offerings, policies, and procedures.
• Document customer interactions accurately in the CRM system.
• Build credibility with assigned customers and influence buying decisions.
• Monitor KPIs in PowerBI Dashboards to ensure best-in-class service.
• Other duties as assigned

Skills

Customer service

Communication

Conflict resolution

Problem solving

ERP experience

CRM experience

Multilingual

Team collaboration

Education

Bachelor's degree or equivalent

Tools

ERP software

CRM software

Job description

Reliable Safety and Flow Corporation is seeking a Customer Care Representative (CCR) for our International team in Romeoville, IL. The role centers on resolving customer inquiries, coordinating with outside sales, and maintaining high service standards.

As the primary contact, you will handle product questions, technical issues, and account management while processing RFQs and RMAs in our ERP/CRM systems. Strong communication and problem-solving skills are essential.