Global Customer Care Specialist - Mon-Fri Day Shift

Reliable Safety & Flow Corporation; Romeoville (IL); Sur place; USD 28 000 - 47 000; Plein temps

Résumé du poste

Reliable Safety & Flow Corporation in Romeoville, IL is seeking a Customer Care Representative to support our International Team. You will be the primary contact for customers, handling inquiries via phone, email and live chat, and assisting with order processing and account management.

Ideal candidates have a bachelor’s degree or equivalent B2B experience, strong communication and problem‑solving skills, and ERP/CRM proficiency. Bilingual abilities are a plus in this fast-paced role.

Qualifications

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.
• Excellent communication skills (verbal and written) with ability to handle conflict resolution.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to remain calm and composed under pressure.
• Proficiency working in a ERP. CRM experience is a plus.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.
• Bilingual or multilingual language skills, including French, Spanish, or other languages, is preferred but not required.

Responsabilités

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
• Assist customers with product and service-related questions, technical issues, and account management.
• Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA's, credits, and debits in the company portal/CRM.
• Collaborate cross-functionally to address customer needs and 'escalate' complex issues when necessary.
• Process RFQ's from customers and outside sales with great accuracy, efficiency, and timeliness in the company's ERP platform
• Identify opportunities for process improvements to enhance the overall customer experience.
• Stay up to date on product/service offerings policies, and procedures.
• Accurately document customer interactions and transactions in ASC's CRM system.
• Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
• Monitor KPI's in the PowerBi Dashboards to ensure best-in-class service.
• Other duties as assigned

Connaissances

Excellent communication

Problem solving

Customer focus

Calm under pressure

Bilingual preferred

Formation

Bachelor's degree or equivalent experience

Outils

ERP

CRM

Description du poste

Reliable Safety & Flow Corporation in Romeoville, IL is seeking a Customer Care Representative to support our International Team. You will be the primary contact for customers, handling inquiries via phone, email and live chat, and assisting with order processing and account management.

Ideal candidates have a bachelor’s degree or equivalent B2B experience, strong communication and problem‑solving skills, and ERP/CRM proficiency. Bilingual abilities are a plus in this fast-paced role.