B2B Customer Care Specialist (ERP/CRM)

Reliable Safety & Flow Corporation; Vancouver (WA); On-site; USD 28,000 - 47,000; Full time

Job summary

Reliable Safety & Flow Corporation in Vancouver, WA is seeking a Customer Service Representative (CSR) to work with our outside sales team as the main contact for customers, handling inquiries and resolving issues to uphold our reputation for excellence.

This full-time role, based in our Vancouver, WA distribution center, offers a Monday–Friday schedule 8:00am–5:00pm, with compensation of $20.00–$34.00 per hour and opportunities to grow in a fast-paced, customer-focused environment.

Qualifications

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.
• Excellent communication skills (verbal and written).
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to remain calm and composed under pressure.
• Proficiency working in an ERP; CRM experience is a plus.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
• Assist customers with product and service-related questions, technical issues, and account management.
• Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.
• Collaborate cross-functionally to address customer needs and elevate complex issues when necessary.
• Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform
• Identify opportunities for process improvements to enhance the overall customer experience.
• Stay up to date on product/service offerings policies, and procedures.
• Accurately document customer interactions and transactions in ASC’s CRM system.
• Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
• Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service.
• Other duties as assigned

Skills

Excellent communication

Problem solving

Customer-focused mindset

Calm under pressure

Fast-paced environment adaptability

Conflict resolution

Education

Bachelor's degree or equivalent

Tools

ERP system

CRM software

Job description

Reliable Safety & Flow Corporation in Vancouver, WA is seeking a Customer Service Representative (CSR) to work with our outside sales team as the main contact for customers, handling inquiries and resolving issues to uphold our reputation for excellence.

This full-time role, based in our Vancouver, WA distribution center, offers a Monday–Friday schedule 8:00am–5:00pm, with compensation of $20.00–$34.00 per hour and opportunities to grow in a fast-paced, customer-focused environment.