Denver Customer Service & Order Support Specialist

Reliable Sprinkler Co.; Denver (CO); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Life Insurance

Paid holidays

Paid time off

Job summary

Reliable Safety & Flow Corporation is seeking a Customer Service Representative (CSR). The CSR serves as the primary contact for internal and external customers, addressing inquiries, resolving issues, and delivering exceptional support to uphold the company’s reputation for excellence.

The role reports to Ryan Bo Boeckner and is based in Denver, CO, offering full-time employment and a competitive hourly compensation range of $23.00 to $25.65.

Qualifications

• 2+ years of Customer Service experience in the manufacturing or construction industry.
• Associate's degree in business and/or related field.
• Experience communicating with customers via phone, email, fax, etc.

Responsibilities

• Communicate with customers via phone, email, fax, etc.
• Provide timely and accurate information to customer service orders, status, and product knowledge requests
• Process customer orders, changes, and returns
• Resolve customer complaints by investigating problems, developing solutions, and making recommendations
• Works closely with the Operations Supervisor as directed
• Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
• Provides timely feedback regarding service failures or customer concerns
• Works closely with Sales Representatives on quotes, status of orders etc.
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment.
• Performs other duties as directed

Skills

Communication skills

Interpersonal skills

Customer service

Time management

Problem solving

Education

Associate's degree in business or related field

Job description

Reliable Safety & Flow Corporation is seeking a Customer Service Representative (CSR). The CSR serves as the primary contact for internal and external customers, addressing inquiries, resolving issues, and delivering exceptional support to uphold the company’s reputation for excellence.

The role reports to Ryan Bo Boeckner and is based in Denver, CO, offering full-time employment and a competitive hourly compensation range of $23.00 to $25.65.