Customer Support Specialist — Growth & Satisfaction

WSL, Inc; Kent (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Stable full-time employment

Team-oriented work environment

Opportunities for growth and careeradv

Job summary

WSL INC in Kent, WA is seeking a Customer Service Representative to serve as the primary contact for customers, process orders, resolve issues, and support day-to-day operations in a fast-paced environment. The ideal candidate is organized, detail-oriented, and communicates professionally, with a focus on accuracy, timely follow-up, and teamwork.

This full-time, on-site role offers competitive pay and benefits including medical, dental, vision, 401k, and opportunities for growth within the

Qualifications

• Experience in customer service environments.
• Excellent communication and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced setting.

Responsibilities

• Answer calls, emails, and inquiries promptly and professionally.
• Process customer orders accurately and efficiently.
• Provide product information, pricing, and delivery updates.
• Coordinate with warehouse and drivers to ensure timely fulfillment.
• Resolve concerns while maintaining a positive customer experience.
• Assist with returns, credits, and warranty inquiries.
• Follow up on open orders and backorders.
• Maintain knowledge of products, policies, and procedures.
• Perform administrative duties and support special projects.

Skills

Customer service

Phone support

Data entry

Order processing

Communication

Multitasking

Team collaboration

Problem solving

Job description

WSL INC in Kent, WA is seeking a Customer Service Representative to serve as the primary contact for customers, process orders, resolve issues, and support day-to-day operations in a fast-paced environment. The ideal candidate is organized, detail-oriented, and communicates professionally, with a focus on accuracy, timely follow-up, and teamwork.

This full-time, on-site role offers competitive pay and benefits including medical, dental, vision, 401k, and opportunities for growth within the