Customer Service Representative- West

Reliable Safety & Flow Corporation; Vancouver (WA); On-site; USD 28,000 - 47,000; Full time

Job summary

Reliable Safety & Flow Corporation in Vancouver, WA is seeking a Customer Service Representative (CSR) to work with our outside sales team as the main contact for customers, handling inquiries and resolving issues to uphold our reputation for excellence.

This full-time role, based in our Vancouver, WA distribution center, offers a Monday–Friday schedule 8:00am–5:00pm, with compensation of $20.00–$34.00 per hour and opportunities to grow in a fast-paced, customer-focused environment.

Qualifications

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.
• Excellent communication skills (verbal and written).
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to remain calm and composed under pressure.
• Proficiency working in an ERP; CRM experience is a plus.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
• Assist customers with product and service-related questions, technical issues, and account management.
• Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.
• Collaborate cross-functionally to address customer needs and elevate complex issues when necessary.
• Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform
• Identify opportunities for process improvements to enhance the overall customer experience.
• Stay up to date on product/service offerings policies, and procedures.
• Accurately document customer interactions and transactions in ASC’s CRM system.
• Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
• Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service.
• Other duties as assigned

Skills

Excellent communication

Problem solving

Customer-focused mindset

Calm under pressure

Fast-paced environment adaptability

Conflict resolution

Education

Bachelor's degree or equivalent

Tools

ERP system

CRM software

Job description

Compensation: $20.00 - $34.00 / hour

Department: Customer Service

Location: Vancouver, WA - Distribution Center

Compensation: $20.00 - $34.00 / hour

Description

We're currently seeking a Customer Service Representative (CSR). In coordination with our outside sales team, the Customer Service Representative is the primary point of contact for our customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining our reputation for excellence.

We are currently looking to fill this spot on our West Team. If you work in Vancouver, WA, this schedule would be Monday through Friday, 8:00am- 5:00pm.

How You Will Help

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
• Assist customers with product and service-related questions, technical issues, and account management.
• Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.
• Collaborate cross-functionally to address customer needs and elevate complex issues when necessary.
• Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform
• Identify opportunities for process improvements to enhance the overall customer experience.
• Stay up to date on product/service offerings policies, and procedures.
• Accurately document customer interactions and transactions in ASC’s CRM system.
• Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
• Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service.
• Other duties as assigned

What You Will You Bring

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.
• Excellent communication skills (verbal and written) with ability to handle conflict resolution.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to remain calm and composed under pressure.
• Proficiency working in a ERP. CRM experience is a plus.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.