Customer Service Specialist - Manufacturing & Order Support

Reliable Safety and Flow Corporation; Denver (CO); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision and FSA

401k with company match

Company-provided Life Insurance

3 PTO days after 60 days

2 weeks of vacation after 6 months

10 paid holidays

Job summary

Reliable Safety & Flow Corporation is seeking a Customer Service Representative (CSR) to be the primary contact for internal and external customers. The CSR addresses inquiries, resolves issues, and provides outstanding support to uphold the company’s reputation for excellence.

The role reports to Ryan Bo Boeckner and is based in Denver, CO as a full-time position with a compensation of $23.00 - $25.65 per hour.

Qualifications

• Associate's degree in business and/or related field.
• 2+ years of Customer Service experience in the manufacturing or construction industry.

Responsibilities

• Communicate with customers via phone, email, fax, etc.
• Provide timely and accurate information to incoming customer service orders, status, and product knowledge requests.
• Process customer orders, changes, and returns.
• Resolve customer complaints by investigating problems and proposing solutions.
• Collaborate with the Operations Supervisor as directed.
• Maintain customer database with account information, statuses, orders, and lead times.
• Provide timely feedback on service failures or customer concerns.
• Coordinate with Sales Representatives on quotes and order status.

Skills

Strong communication

Outstanding customer service

Time management

Conflict resolution

Attention to detail

Team collaboration

Problem solving

Product knowledge

Education

Associate's degree in business or related field

Tools

Microsoft Office

Dynamics 365

Job description

Reliable Safety & Flow Corporation is seeking a Customer Service Representative (CSR) to be the primary contact for internal and external customers. The CSR addresses inquiries, resolves issues, and provides outstanding support to uphold the company’s reputation for excellence.

The role reports to Ryan Bo Boeckner and is based in Denver, CO as a full-time position with a compensation of $23.00 - $25.65 per hour.