B2B Collections Specialist - Merchant Services

TRS Recovery Services; Marietta (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Fuel Your Life program

Paid holidays & time away

Mental health support

Employee Resource Groups

Professional growth & training

Employee stock purchase plan

Job summary

Fiserv is hiring a B2B Collections Specialist for Merchant Services. The role involves contacting merchants by phone to collect debts, negotiating payment terms, and documenting interactions in our tracking systems.

Ideal candidates have 1–3 years in customer service and 1–2 years in collections, with call center experience. Applicants must have a high school diploma or GED, be proficient with computer systems, and be capable of working in a fast-paced call center environment.

Qualifications

• 1-3 years of customer service experience.
• 1-2 years of collection experience.
• 1-2 years of call center experience.
• High School Diploma, GED, and/or equivalent military experience.
• Proficiency with computer systems and accessing information to provide data to clients.

Responsibilities

• Collect outstanding accounts via telephone in a call center environment.
• Utilize dialing systems to contact merchants.
• Establish rapport with merchants to overcome objections and negotiate debt payments.
• Document all discussions and actions in a tracking system or database.
• Confirm payment arrangements and finalize calls.
• Work on special projects as assigned.

Skills

Customer service

Call center

Negotiation

Documentation

Education

High School Diploma / GED

Tools

CRM software

Tracking system

Job description

B2B Collections Specialist - Merchant Services

At Fiserv, a successful Sr. Accounts Receivables Collection Representative Collection Representative plays a crucial role in delivering outstanding service and meeting client expectations. This position involves actively communicating with clients to collect outstanding debts while ensuring compliance with all regulations.

What You Will Do:

• Collect outstanding accounts via telephone in a call center environment.
• Utilize both manual and automatic telephone dialing systems to contact merchants.
• Establish rapport with merchants to overcome objections and negotiate debt payments.
• Document all discussions and actions in a tracking system or database.
• Confirm payment arrangements and finalize calls.
• Work on special projects as assigned.

What You Will Need to Have:

• 1-3 years of customer service experience.
• 1-2years of collection experience.
• 1-2 years of call center experience.
• High School Diploma, GED, and/or equivalent military experience.
• Proficiency with computer systems and accessing information to provide data to clients.

What Would Be Great to Have:

• Previous work experience in payment processor collections, bank collections, credit card collections, B2B or any related field.

Sponsorship

You must currently possess valid and unrestricted Canada. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv

• Fuel Your Life program to support physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.

Our commitment to Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [e-mail]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.