Senior B2B Collections & Payments Specialist

Global Payments Inc.; Cincinnati (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Hourly pay

Monthly incentive

Job summary

Global Payments Inc. is seeking a Collections Advisor (B2B) to join our Finance Shared Services team in Cincinnati, OH. The role focuses on contacting customers to resolve past-due accounts, monitoring balances, and guiding payment solutions that fit customer needs.

You will use tools like Salesforce and Billing/Collections software, communicating clearly to resolve questions and updates. The job offers hourly pay plus a monthly incentive and opportunities to contribute to cross-functional

Qualifications

• High school diploma or GED is required.
• B2B experience is desired.
• Proficiency with Microsoft Office, Salesforce, and billing/collections software preferred.
• Strong verbal and written communication skills.
• Ability to work independently and in a team environment.

Responsibilities

• Connect with customers to resolve past-due accounts via calls and emails.
• Monitor outstanding balances and help customers bring accounts up to date.
• Assist customers with billing and settlement questions for timely resolution.
• Record payment activity and account updates in systems.
• Manage priorities and balance multiple tasks to support the team.
• Support other accounting-related activities when needed.

Skills

B2B experience

Microsoft Office

Salesforce

Billing/Collections software

Communication skills

Teamwork

Education

High school diploma or GED

Tools

Salesforce

Billing/Collections software

Microsoft Office

Job description

Global Payments Inc. is seeking a Collections Advisor (B2B) to join our Finance Shared Services team in Cincinnati, OH. The role focuses on contacting customers to resolve past-due accounts, monitoring balances, and guiding payment solutions that fit customer needs.

You will use tools like Salesforce and Billing/Collections software, communicating clearly to resolve questions and updates. The job offers hourly pay plus a monthly incentive and opportunities to contribute to cross-functional