Customer Service and Collections Specialist

LHH; Cincinnati (OH); On-site; USD 26,000 - 30,000; Full time

Job summary

LHH is seeking a Customer Service & Collections Specialist to support B2B accounts in a fast-paced environment. You will manage accounts, conduct outbound collection calls, and resolve billing issues while maintaining strong client relationships.

The role emphasizes professional communication, ability to handle a large volume of calls, and adherence to collection procedures. Temp-to-hire with compensation between $19 and $22 per hour.

Qualifications

• 1+ years of experience in customer service, collections, accounts receivable, or related B2B environment.
• Proven ability to handle high-volume calls and maintain professionalism.
• Strong negotiation and conflict-resolution skills.
• Ability to build relationships while collecting past-due balances.
• Proficient with Microsoft Office and customer account systems.

Responsibilities

• Manage a portfolio of commercial customer accounts and maintain regular communication regarding status.
• Conduct high-volume outbound collection calls and handle inbound inquiries.
• Follow up on past-due invoices and negotiate payment arrangements.
• Research and resolve billing discrepancies and payment issues.
• Document account activity and collection efforts in company systems.
• Collaborate with internal departments to resolve customer questions and expedite resolution.
• Process customer payments and update account records.
• Review aging reports and prioritize collection activities to improve cash flow.
• Monitor customer accounts for payment trends and potential credit concerns.
• Meet productivity, call volume, and collection performance goals.
• Maintain compliance with company policies and established collection procedures.

Skills

1+ years experience in B2B customer/AR

Strong phone presence

Excellent communication and Negotiatio

Conflict resolution

Organizational skills

Microsoft Office / Customer account mg

Tools

Microsoft Office

Customer account management systems

Job description

Customer Service & Collections Specialist (B2B)

A growing organization is seeking a Customer Service & Collections Specialist to support business-to-business accounts in a fast-paced, high-volume environment. This role combines customer service, account management, and collections responsibilities with a strong emphasis on outbound and inbound phone communication. The ideal candidate is professional, persistent, customer-focused, and comfortable handling a large volume of daily calls while maintaining positive client relationships. This position is temp to hire and will pay between $19 and $22/hr. depending on experience.

Responsibilities

• Manage a portfolio of commercial customer accounts and maintain regular communication regarding account status.
• Conduct high-volume outbound collection calls and handle inbound customer inquiries throughout the day.
• Follow up on past-due invoices and negotiate payment arrangements when appropriate.
• Research and resolve billing discrepancies, payment issues, and account concerns.
• Provide outstanding customer service while maintaining a professional and solution-oriented approach.
• Document account activity, collection efforts, and customer interactions within company systems.
• Collaborate with internal departments to address customer questions and expedite issue resolution.
• Process customer payments and update account records accurately.
• Review aging reports and prioritize collection activities to improve cash flow.
• Monitor customer accounts for payment trends and potential credit concerns.
• Meet individual productivity, call volume, and collection performance goals.
• Maintain compliance with company policies and established collection procedures.

Qualifications

• 1+ years of experience in customer service, collections, accounts receivable, or a related business-to-business environment.
• Strong phone presence with the ability to make and receive a high volume of calls daily.
• Excellent communication, negotiation, and conflict-resolution skills.
• Ability to build relationships while effectively collecting past-due balances.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office and customer account management systems.
• Ability to multitask and prioritize work in a fast-paced setting.
• High level of professionalism, accountability, and follow-through.