AR & Collections Coordinator – B2B Receivables

FFF Enterprises, Inc.; Kernersville (NC); Hybrid; USD 40,000 - 60,000; Full time

Job summary

FFF Enterprises, Inc. is seeking a Financial Services Coordinator to support the Credit and Collections team in resolving past-due B2B receivables.

You will document collection activity and assist with dispute research while aligning with Sales, Customer Service, Warehouse, and Finance to ensure timely cash collection and proper order releases. The role requires strong communication, organizational skills, and basic ERP knowledge, with a focus on accurate data entry and adherence to company

Qualifications

• High school diploma or recognized equivalent.
• Associates degree (or coursework) in Accounting, Finance, Business, or related field.
• 1 year or more experience in accounts receivable, collections, billing, or call center.
• Familiarity with customer accounts, issue resolution, or payment follow-up; ERP basics (SAP preferred).

Responsibilities

• Contact customers (phone/email) to collect past-due B2B trade receivables; document outcomes and follow-up dates.
• Review aging and account status to prioritize outreach and support on-time cash collection goals.
• Research and help resolve payment issues (short pays, deductions, credits, proof of delivery, pricing/contract questions) by partnering with Sales, Customer Service, and Warehouse; escalate complex disputes as needed.
• Set up and monitor payment commitments/payment plans in accordance with company guidelines and expedite delinquent accounts per escalation procedures.
• Maintain accurate customer contact information and detailed activity notes in the financial ERP system.
• Support credit/order release activities by following established policies and obtaining required approvals when an account is past due or on hold.
• Prepare routine reporting (e.g., aging, collection activity, disputes, cash/credit resolution) and communicate status updates to leadership.
• Participate in team meetings and complete required job-related training to build collections/AR knowledge and system proficiency.

Skills

Accounts Receivable

Collections

Communication

Data Entry

Excel

Time Management

ERP SAP

Education

High School Diploma

Associates Degree in Accounting/Finance/Business

Tools

SAP

Job description

FFF Enterprises, Inc. is seeking a Financial Services Coordinator to support the Credit and Collections team in resolving past-due B2B receivables.

You will document collection activity and assist with dispute research while aligning with Sales, Customer Service, Warehouse, and Finance to ensure timely cash collection and proper order releases. The role requires strong communication, organizational skills, and basic ERP knowledge, with a focus on accurate data entry and adherence to company