Collections Clerk

Employee Workplace; Tampa (FL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Stable office environment

Impact on company success

Growth potential

Job summary

Employee Workplace in Tampa is seeking a detail-oriented Collections Clerk to manage B2B customer accounts and improve cash flow. You will contact customers about past-due invoices by phone and email, research billing discrepancies, and maintain thorough records.

Collaborating with Sales, Customer Service, Billing, and Accounting, you will help resolve account concerns and assist with reconciliations. This is a hands-on role with growth potential in a stable office environment.

Qualifications

• Strong communication and problem-solving skills.
• High attention to detail and accuracy with financial information.
• Previous experience in collections, AR, billing, or customer accounts.
• Proficiency with Microsoft Office and accounting software; Great Plains a plus.

Responsibilities

• Review aging accounts and proactively contact customers about past-due invoices by phone and email.
• Research and resolve billing discrepancies, payment issues, and account questions.
• Send current and past-due invoices as needed.
• Monitor accounts receivable aging reports and prioritize collection activities.
• Maintain accurate records of customer communications, account activity, and collection efforts.
• Partner with Sales, Customer Service, Billing, and Accounting to resolve account concerns.
• Assist with account reconciliations, unapplied cash research, audits, and reporting.
• Provide excellent customer service while maintaining professionalism and confidentiality.

Skills

Communication

Problem-solving

Attention to detail

Data entry

Prioritization

Confidentiality

Tools

Microsoft Office

Great Plains

Job description

Collections Clerk (B2B) | $22 - $25 per hour

Are you detail-oriented, customer-focused, and skilled at solving payment issues? We're seeking a Collections Clerk to join our team and play a key role in managing business-to-business (B2B) customer accounts, improving cash flow, and maintaining strong customer relationships.

What You'll Do

• Review aging accounts and proactively contact customers regarding past-due invoices by phone and email.
• Research and resolve billing discrepancies, payment issues, and account questions.
• Send current and past-due invoices as needed.
• Monitor accounts receivable aging reports and prioritize collection activities.
• Maintain accurate records of customer communications, account activity, and collection efforts.
• Partner with Sales, Customer Service, Billing, and Accounting teams to resolve account concerns.
• Assist with account reconciliations, unapplied cash research, audits, and reporting.
• Provide excellent customer service while maintaining professionalism and confidentiality.

What We're Looking For

• Previous experience in collections, accounts receivable, billing, accounting support, or customer account management.
• Strong communication and problem-solving skills.
• High attention to detail and accuracy when handling financial information.
• Proficiency with Microsoft Office and accounting software systems (Great Plains experience is a plus).
• Ability to work independently, prioritize tasks, and manage multiple responsibilities.
• Strong mathematical and data entry skills.
• Commitment to confidentiality, teamwork, and customer satisfaction.

Why Join Us?

• Competitive pay: $22 - $25/hour
• Stable, professional office environment
• Opportunity to make a direct impact on company success
• Collaborative team culture with growth potential