Collections Clerk

Staffmark Group; Tampa (FL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Professional office environment

Impact on company success

Collaborative team culture

Job summary

Staffmark Group is seeking a detail-oriented Collections Clerk (B2B) in Tampa to manage business-to-business customer accounts, improve cash flow, and maintain strong customer relationships.

You will review aging accounts, resolve billing issues, and collaborate with Sales, Billing, and Accounting teams to ensure timely collections and accurate records.

Qualifications

• Previous experience in collections, accounts receivable, billing, or customer account management.
• Strong communication and problem-solving skills.
• High attention to detail and accuracy with financial information.
• Proficiency with Microsoft Office and accounting software; Great Plains a plus.
• Ability to work independently and manage multiple tasks.
• Strong math and data entry skills.
• Commitment to confidentiality and teamwork.

Responsibilities

• Review aging accounts and proactively contact customers regarding past-due invoices by phone and email.
• Research and resolve billing discrepancies, payment issues, and account questions.
• Send current and past-due invoices as needed.
• Monitor accounts receivable aging reports and prioritize collection activities.
• Maintain accurate records of customer communications, account activity, and collection efforts.
• Partner with Sales, Customer Service, Billing, and Accounting teams to resolve account concerns.
• Assist with account reconciliations, unapplied cash research, audits, and reporting.
• Provide excellent customer service while maintaining professionalism and confidentiality.

Skills

Collections experience

Communication skills

Problem solving

Attention to detail

Data entry

Tools

Microsoft Office

Great Plains

Job description

Collections Clerk (B2B) | $22 - $25 per hour

Are you detail-oriented, customer-focused, and skilled at solving payment issues? We're seeking a Collections Clerk to join our team and play a key role in managing business-to-business (B2B) customer accounts, improving cash flow, and maintaining strong customer relationships.

What You'll Do

• Review aging accounts and proactively contact customers regarding past-due invoices by phone and email.
• Research and resolve billing discrepancies, payment issues, and account questions.
• Send current and past-due invoices as needed.
• Monitor accounts receivable aging reports and prioritize collection activities.
• Maintain accurate records of customer communications, account activity, and collection efforts.
• Partner with Sales, Customer Service, Billing, and Accounting teams to resolve account concerns.
• Assist with account reconciliations, unapplied cash research, audits, and reporting.
• Provide excellent customer service while maintaining professionalism and confidentiality.

What We're Looking For

• Previous experience in collections, accounts receivable, billing, accounting support, or customer account management.
• Strong communication and problem-solving skills.
• High attention to detail and accuracy when handling financial information.
• Proficiency with Microsoft Office and accounting software systems (Great Plains experience is a plus).
• Ability to work independently, prioritize tasks, and manage multiple responsibilities.
• Strong mathematical and data entry skills.
• Commitment to confidentiality, teamwork, and customer satisfaction.

Why Join Us?

• Competitive pay: $22 - $25/hour
• Stable, professional office environment
• Opportunity to make a direct impact on company success
• Collaborative team culture with growth potential