IT Operations Lead — Multi‑Market Tech & Support

Vireo Health, Inc.; Oregon; Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Insurance package

HSA/FSA

Paid time off

401k with match

Job summary

Vireo Health, Inc. is hiring an IT Manager to oversee day-to-day IT support across markets. You will manage the Freshservice ticketing system, mentor the IT Specialist team, and drive asset management, process improvements, and KPI reporting.

You will lead hands-on troubleshooting for Microsoft 365, Intune/JAMF, networking, and POS/e‑commerce, while coordinating hiring and performance management for IT staff in a growing, multi-state operation.

Qualifications

• BS or equivalent combination of education and related experience.
• 5+ years IT support/infrastructure with 1–2 years in a lead role.
• Hands-on proficiency with Microsoft 365, Intune/JAMF, and networking basics.
• Experience administering Freshservice ITSM and KPI/SLAs reporting.

Responsibilities

• Own day-to-day IT operations across markets; triage and assign Freshservice tickets.
• Mentor the IT Specialist team and backstop complex issues with L2 support.
• Expand Freshservice asset management and improve IT workflows.
• Define, monitor, and report KPIs and SLAs; lead periodic reviews.
• Troubleshoot Microsoft 365, device management, networking, and POS/e‑commerce issues.
• Coordinate hiring, onboarding, and performance management for IT roles.
• Partner with the Director of IT on staffing plans, budget, and roadmaps.

Skills

Microsoft 365

Intune/JAMF

Freshservice

Ticketing workflows

KPI reporting

Leadership

Networking basics

L2 support

Education

Bachelor’s degree in IT or related field

Tools

Freshservice ITSM

Job description

Vireo Health, Inc. is hiring an IT Manager to oversee day-to-day IT support across markets. You will manage the Freshservice ticketing system, mentor the IT Specialist team, and drive asset management, process improvements, and KPI reporting.

You will lead hands-on troubleshooting for Microsoft 365, Intune/JAMF, networking, and POS/e‑commerce, while coordinating hiring and performance management for IT staff in a growing, multi-state operation.