Award-Winning Auto Service Advisor | Grow & Earn

i.g. Burton Auto Group; Elkton (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision

Short Term Disability

Long Term Disability

Life Insurance

Paid Time Off

401K

Paid Holidays

Job summary

i.g. Burton Auto Group in Maryland seeks a Service Advisor to act as the liaison between the Service Technician and customers, explaining repairs and maintenance to keep customers satisfied with their vehicles.

The role requires greeting customers, translating needs to technicians, providing maintenance recommendations, and delivering accurate repair estimates while maintaining CSI scores and ensuring excellent service outcomes.

Qualifications

• Dealership experience is a plus.
• Bi-lingual is a huge plus.
• Energetic and a go-getter with the ability to work in a fast-paced environment.
• A love for cars and helping customers with their vehicle needs.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Inform customers of needed/recommended factory maintenance.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Manage extended service contracts.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick up and explain repairs and costs.

Skills

Dealership experience

Bi-lingual

Energetic

Fast-paced

Customer service

Sales experience

Tools

Reynolds & Reynolds

Job description

i.g. Burton Auto Group in Maryland seeks a Service Advisor to act as the liaison between the Service Technician and customers, explaining repairs and maintenance to keep customers satisfied with their vehicles.

The role requires greeting customers, translating needs to technicians, providing maintenance recommendations, and delivering accurate repair estimates while maintaining CSI scores and ensuring excellent service outcomes.