Automotive Service Advisor — Customer Experience Lead

Antwerpen Automotive Group; Sykesville (MD); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Health & dental insurance

Paid time off

Friendly work environment

Job summary

Antwerpen Automotive in Sykesville, MD seeks a dedicated Service Advisor to be the primary contact for customers through their vehicle maintenance and repair journey. You will work with technicians to understand needs, provide accurate estimates, and ensure timely service completion.

Responsibilities include greeting customers, scheduling, invoicing, and maintaining clear communication on progress. The role emphasizes delivering exceptional service and fostering long-term customer relationships.

Qualifications

• Prior experience as a Service Advisor or in automotive service preferred.
• Strong communication and interpersonal skills.
• Familiarity with scheduling/invoicing software or automotive service software.

Responsibilities

• Greet customers on arrival and listen to their service concerns.
• Provide clear estimates for repairs and maintenance services.
• Coordinate with technicians to schedule and prioritize repairs.
• Keep customers informed on vehicle status and progress.
• Process service orders and handle billing and payments.
• Maintain high customer satisfaction and build long-term relationships.
• Handle warranty claims and related documentation.
• Maintain a clean and organized work environment.

Skills

Communication

Multitasking

Computer systems

Customer service

Tools

Scheduling software

Job description

Antwerpen Automotive in Sykesville, MD seeks a dedicated Service Advisor to be the primary contact for customers through their vehicle maintenance and repair journey. You will work with technicians to understand needs, provide accurate estimates, and ensure timely service completion.

Responsibilities include greeting customers, scheduling, invoicing, and maintaining clear communication on progress. The role emphasizes delivering exceptional service and fostering long-term customer relationships.