Auto Service Advisor – Customer-First & Career Growth

Sheehy Auto Stores; Glen Burnie (MD); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Maternity & Paternity after one +

Paid Training

Career Advancement

401(K) and profit sharing

Compensation based on experience and $

Job summary

Sheehy Auto Stores is seeking a Service Advisor to join our team in Maryland. You will greet customers, assess repair needs, and coordinate with service techs to ensure satisfaction. The role emphasizes clear communication, accurate estimates, and ongoing follow-up to keep customers informed.

We offer comprehensive benefits, including health, vision, dental, paid training, and 401(k)/profit sharing. Compensation ranges from $50K up to $200K depending on experience and performance.

Qualifications

• Previous experience as a Service Advisor is preferred.
• Reynolds & Reynolds or similar DMS proficiency preferred.
• Must have strong customer communication skills both in-person and on the phone.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of the progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards.

Skills

Customer service

Communication

Interpersonal skills

Adaptability

Education

High School Diploma

Tools

Reynolds & Reynolds

Job description

Sheehy Auto Stores is seeking a Service Advisor to join our team in Maryland. You will greet customers, assess repair needs, and coordinate with service techs to ensure satisfaction. The role emphasizes clear communication, accurate estimates, and ongoing follow-up to keep customers informed.

We offer comprehensive benefits, including health, vision, dental, paid training, and 401(k)/profit sharing. Compensation ranges from $50K up to $200K depending on experience and performance.