Automotive Service Advisor — Customer-Driven Growth

Ourisman Mitsubishi of Laurel; Laurel (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Paid time off

Holidays

Professional development

Job summary

Ourisman Automotive Group in Laurel, MD seeks a motivated Service Advisor to act as the liaison between customers and service technicians, ensuring timely and accurate maintenance and repairs for customers' vehicles.

The role involves greeting customers, scheduling, communicating work orders, providing clear service explanations, and maintaining detailed records while promoting dealership services to drive growth.

Qualifications

• Previous experience as a Service Advisor or in a similar automotive role.
• Excellent communication and interpersonal skills, strong organizational abilities, and a customer-oriented approach.
• Familiarity with automotive service software and Microsoft Office Suite.
• Basic understanding of automotive systems and repair procedures.

Responsibilities

• Greet customers and assess their vehicle service needs in a friendly and professional manner.
• Schedule appointments, and communicate work orders to technicians, ensuring that repairs and maintenance are performed accurately and on time.
• Advise customers on necessary vehicle services and repairs, providing clear and detailed explanations.
• Provide accurate cost estimates and obtain customer authorization before initiating repairs.
• Keep customers informed about the status of their vehicle and any changes to the estimated completion time.
• Maintain detailed records of all customer interactions, services performed, and parts used.
• Promote dealership services and products to enhance customer satisfaction and drive business growth.

Skills

Communication

Interpersonal skills

Organizational skills

Customer focus

Automotive software

Microsoft Office

Automotive knowledge

Tools

Service software

MS Office

Job description

Ourisman Automotive Group in Laurel, MD seeks a motivated Service Advisor to act as the liaison between customers and service technicians, ensuring timely and accurate maintenance and repairs for customers' vehicles.

The role involves greeting customers, scheduling, communicating work orders, providing clear service explanations, and maintaining detailed records while promoting dealership services to drive growth.