Automotive Service Advisor: Growth & Rewards

HERTRICH Family of Automobile Dealerships; Easton (MD); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Career advancement

Insurance

Paid time off

401(k)

Vehicle discounts

Job summary

Hertrich Family of Automobile Dealerships in Maryland is seeking an Automotive Service Advisor / Service Writer to join our high-performing service team. You will greet customers, schedule appointments, and clearly communicate repair needs and timelines.

You will coordinate with technicians, maintain service records, and deliver an exceptional customer experience every visit. The position offers a strong salary with commission/bonus potential, plus comprehensive benefits and a path for career

Qualifications

• High School Diploma or GED required.
• Customer service and/or sales experience preferred.
• Strong communication and computer skills.
• English required; Spanish bilingual a plus.

Responsibilities

• Greet service customers promptly and professionally
• Answer service calls and schedule appointments
• Communicate repair needs, estimates, timelines clearly
• Coordinate repair orders with Technicians
• Keep customers informed throughout the service process
• Recommend additional maintenance or services when appropriate
• Maintain accurate service records
• Deliver an exceptional customer experience-every visit

Skills

Customer service

Sales experience

Communication skills

English fluency

Computer skills

Education

High School Diploma or GED

Tools

Dealership software

Job description

Hertrich Family of Automobile Dealerships in Maryland is seeking an Automotive Service Advisor / Service Writer to join our high-performing service team. You will greet customers, schedule appointments, and clearly communicate repair needs and timelines.

You will coordinate with technicians, maintain service records, and deliver an exceptional customer experience every visit. The position offers a strong salary with commission/bonus potential, plus comprehensive benefits and a path for career