Vehicle Care Advisor: Clear Estimates & Safe Repairs

Preston Automotive Group; Easton (MD); On-site; USD 40,000 - 65,000; Full time

Job summary

Preston Automotive Group is seeking a Service Advisor to join our service department in Maryland. You will be the go-between for technicians and customers, explaining technician recommendations and suggesting necessary maintenance to keep vehicles safe.

This role emphasizes exceptional customer experience, clear communication, and meeting sales targets through accurate service explanations and timely follow-up with guests.

Qualifications

• Demonstrates excellent customer service and relationship-building skills.
• Strong verbal and written communication abilities.
• Meticulous attention to detail in handling vehicle service needs.
• Follows through on commitments and ensures customer satisfaction.
• Able to explain service recommendations and value of repairs/saves to customers.

Responsibilities

• Greet customers and focus on their needs when they arrive at the service department.
• Conduct a vehicle walk-around and inspect the vehicle thoroughly.
• Provide an accurate estimate of service time and potential repairs.
• Communicate status updates to customers via preferred contact method.
• Coordinate with technicians and parts staff to relay customer needs.
• Educate customers on recommended maintenance and repair options.
• Meet or exceed targeted service and sales goals.
• Follow up with customers after each visit to confirm satisfaction.

Skills

Customer focus

Excellent communication

Attention to detail

Follow-through

Sales aptitude

Education

High school diploma or equivalent

Job description

Preston Automotive Group is seeking a Service Advisor to join our service department in Maryland. You will be the go-between for technicians and customers, explaining technician recommendations and suggesting necessary maintenance to keep vehicles safe.

This role emphasizes exceptional customer experience, clear communication, and meeting sales targets through accurate service explanations and timely follow-up with guests.