Auto Service Advisor — Customer-Centric

Ourisman Hyundai; Maryland City (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance options

Short-term and Long-term disability

401(k) with company match

Paid time off and holidays

Professional development opportunities

Job summary

Ourisman Automotive Group in Maryland City is seeking a motivated and customer-focused Service Advisor to join our team. The Service Advisor is responsible for serving as a liaison between customers and our service technicians, ensuring that our clients receive timely and accurate vehicle maintenance and repair services.

Responsibilities include greeting customers, scheduling appointments, communicating work orders, providing cost estimates, keeping customers informed, maintaining records, and

Qualifications

• Previous experience as a Service Advisor or in a similar role in the automotive industry is preferred.
• Excellent communication and interpersonal skills, strong organizational abilities, and a customer-oriented approach.
• Familiarity with automotive service software and Microsoft Office Suite.
• Basic understanding of automotive systems and repair procedures.

Responsibilities

• Greet customers and assess their vehicle service needs in a friendly and professional manner.
• Schedule appointments, and communicate work orders to technicians, ensuring that repairs and maintenance are performed accurately and on time.
• Advise customers on necessary vehicle services and repairs, providing clear and detailed explanations.
• Provide accurate cost estimates and obtain customer authorization before initiating repairs.
• Keep customers informed about the status of their vehicle and any changes to the estimated completion time.
• Maintain detailed records of all customer interactions, services performed, and parts used.

Skills

Excellent communication

Customer service orientation

Organizational skills

Tools

Automotive service software

Microsoft Office Suite

Job description

Ourisman Automotive Group in Maryland City is seeking a motivated and customer-focused Service Advisor to join our team. The Service Advisor is responsible for serving as a liaison between customers and our service technicians, ensuring that our clients receive timely and accurate vehicle maintenance and repair services.

Responsibilities include greeting customers, scheduling appointments, communicating work orders, providing cost estimates, keeping customers informed, maintaining records, and