Automotive Service Advisor — Elevate Customer Experience

Ourisman Nissan; Maryland City (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision

Life Insurance

401(k) with Match

Paid Time Off

Professional Development

Job summary

Ourisman Automotive Group in Maryland seeks a motivated Service Advisor to bridge customers and our service team. You will greet guests, assess vehicle needs, schedule work, and communicate estimates clearly to ensure timely maintenance and repairs.

The role requires strong communication, organization, and basic automotive knowledge; familiarity with service software and MS Office is a plus. We offer comprehensive benefits and opportunities for professional growth.

Qualifications

• Experience as a Service Advisor or similar role in automotive service.
• Excellent communication and interpersonal skills.
• Familiarity with service software and MS Office.
• Basic understanding of automotive systems and repairs.

Responsibilities

• Greet customers and assess their vehicle service needs in a friendly and professional manner.
• Schedule appointments, and communicate work orders to technicians, ensuring that repairs and maintenance are performed accurately and on time.
• Advise customers on necessary vehicle services and repairs, providing clear and detailed explanations.
• Provide accurate cost estimates and obtain customer authorization before initiating repairs.
• Keep customers informed about the status of their vehicle and any changes to the estimated completion time.
• Maintain detailed records of all customer interactions, services performed, and parts used.
• Promote dealership services and products to enhance customer satisfaction and drive business growth.

Skills

Customer service

Communication

Organizational skills

Familiarity with automotive service软件

MS Office proficiency

Education

High school diploma

Tools

Automotive service software

Microsoft Office Suite

Job description

Ourisman Automotive Group in Maryland seeks a motivated Service Advisor to bridge customers and our service team. You will greet guests, assess vehicle needs, schedule work, and communicate estimates clearly to ensure timely maintenance and repairs.

The role requires strong communication, organization, and basic automotive knowledge; familiarity with service software and MS Office is a plus. We offer comprehensive benefits and opportunities for professional growth.