AVP, Claims Transformation & Process Innovation

symetraexternal; United States; Hybrid; USD 142,000 - 236,000; Full time

Benefits offered by this job

Hybrid telecommuting

401(k) matching up to 6%

Paid time off + holidays

Volunteer matching

Job summary

Symetra seeks an AVP, Claims Strategy and Process Innovation to lead transformative disability and absence management initiatives, modernize systems, and drive customer-focused outcomes. You’ll partner with Claims, Technology, Product, Compliance, Legal, and Operations to align strategy with enterprise growth objectives.

You will shape the roadmap for claims transformation, establish governance, and accelerate automation while building high-performing teams and guiding change across the

Qualifications

• 15+ years of leadership experience in disability, absence management, employee benefits, or claims operations required.
• 10+ years working with FINEOS claims platforms required.
• A strategic claims or absence management leader with deep expertise in disability and leave administration.
• Experienced in leading large-scale operational transformation, process improvement, and technology modernization initiatives.
• Recognized for building strong partnerships and influencing outcomes across complex organizations.
• Skilled at leveraging data, analytics, and operational insights to drive business performance and customer outcomes.
• Knowledgeable in FMLA, ADA, ERISA, Paid Family & Medical Leave programs, and related regulations.
• An effective communicator who can translate complex business needs into practical solutions and drive organizational change.

Responsibilities

• Lead the strategy and roadmap for claims transformation, process innovation, and operational excellence.
• Partner across Claims, Technology, Product, Compliance, and Legal teams to deliver scalable solutions that improve efficiency, quality, and customer outcomes.
• Serve as the business lead for major claims system initiatives, including FINEOS enhancements, implementations, and modernization efforts.
• Drive process improvement and automation opportunities that simplify operations and reduce complexity.
• Translate business needs into future-state operating models, technology solutions, and transformational initiatives.
• Establish metrics, governance practices, and reporting frameworks to measure business impact and operational performance.
• Lead organizational readiness efforts, including change management, stakeholder engagement, communications, and adoption strategies.
• Leverage data and operational insights to identify opportunities, solve business challenges, and improve claims outcomes.
• Evaluate emerging technologies and industry trends to ensure the organization remains competitive and positioned for future growth.
• Influence strategic priorities and investment decisions through strong partnerships with executive leadership.
• Build and develop high-performing teams while fostering a culture of innovation, accountability, and continuous improvement.

Skills

Leadership

Disability management

Absence management

FINEOS

Data analytics

Strategic thinking

Education

Bachelor's degree or equivalent

Tools

FINEOS

Job description

Symetra seeks an AVP, Claims Strategy and Process Innovation to lead transformative disability and absence management initiatives, modernize systems, and drive customer-focused outcomes. You’ll partner with Claims, Technology, Product, Compliance, Legal, and Operations to align strategy with enterprise growth objectives.

You will shape the roadmap for claims transformation, establish governance, and accelerate automation while building high-performing teams and guiding change across the