Aviation Ground Services Supervisor - Customer Experience

Unifi Aviation, LLC; Los Angeles (CA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay (hourly employees)

Full-time starts at 30 hours per week

Paid time off

Medical, Dental and Vision Insurance

401k

Discounts and wellness programs

Job summary

Unifi Aviation, LLC is seeking a Customer Service Team Lead to supervise a group of passenger service agents at Los Angeles international airport. You will oversee arrivals, check-in, boarding, baggage handling, and resolve customer inquiries with a focus on safety and compliance.

The role requires strong leadership, empathy, and the ability to guide agents through complex situations, including special needs passengers, while maintaining exceptional service standards.

Qualifications

• High School diploma, GED or equivalent education.
• Must be able to obtain credentials required as per airport, state or customs requirements.
• Preferred: at least 1 year of relevant aviation or ground handling experience.

Responsibilities

• Lead a team of agents in customer service duties for arrivals, check-in, boarding and related queries.
• Assist passengers with friendly welcome and support for special needs passengers (VIP, unaccompanied minor, wheelchair).
• Operate and resolve issues in the ticketing and check-in system, including reservations and baggage handling.
• Direct passengers through Customs, Immigration, and Quarantine.
• Promote safety, anti-harassment and equal employment opportunity policies.
• Perform duties safely and report incidents or hazards per policy.

Skills

Team leadership

Customer service

Check-in/ticketing

Safety compliance

Communication

Education

High School diploma, GED or equivalent

Tools

Computerized ticketing system

Passenger service systems

Job description

Unifi Aviation, LLC is seeking a Customer Service Team Lead to supervise a group of passenger service agents at Los Angeles international airport. You will oversee arrivals, check-in, boarding, baggage handling, and resolve customer inquiries with a focus on safety and compliance.

The role requires strong leadership, empathy, and the ability to guide agents through complex situations, including special needs passengers, while maintaining exceptional service standards.