Airport Customer Service Lead - Safe, First-Line Support

Unifi Aviation LLC; Long Beach (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Unifi Aviation LLC in Long Beach, CA seeks a Customer Service Supervisor to lead a team of Customer Service Agents and Leads, ensuring safe, efficient operations and exceptional passenger service. You will schedule shifts, monitor compliance with regulations, handle payroll admin tasks, and escalate issues to management while maintaining a friendly, proactive work environment.

Ideal candidates have 4+ years supervisory experience, strong leadership, and a track record of delivering first-class

Qualifications

• Two+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.
• Four+ years of relevant experience. Relevant supervisory experience.
• Excellent customer service skills.
• Strong leadership qualities and ability to create a passionate and efficient workforce.
• Able to effectively resolve employee conflicts.
• Ability to apply creative solutions that have a positive impact on results.

Responsibilities

• Supervises and coordinates daily activities of employees to ensure safe and effective operations.
• Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
• Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
• Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
• Communicates with manager concerning ay problems or issues.
• Schedules and conducts shift meetings.
• Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
• Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Skills

Customer service

Leadership

Teamwork

Communication

Scheduling

Payroll administration

Regulatory awareness

Education

High School diploma or GED

Job description

Unifi Aviation LLC in Long Beach, CA seeks a Customer Service Supervisor to lead a team of Customer Service Agents and Leads, ensuring safe, efficient operations and exceptional passenger service. You will schedule shifts, monitor compliance with regulations, handle payroll admin tasks, and escalate issues to management while maintaining a friendly, proactive work environment.

Ideal candidates have 4+ years supervisory experience, strong leadership, and a track record of delivering first-class