Airport Customer Service Supervisor - Ground Ops Lead

Unifi Aviation, LLC; Lafayette (LA); Presencial; USD 38 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flight privileges

Weekly pay

Full-time starts at 30 hours per week

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Employee discounts

Wellness programs

Resumo da oferta

Unifi Aviation, LLC is seeking a Customer Service Team Leader to manage a team of agents handling arrivals, check-in, ticketing, boarding, and passenger inquiries. You will ensure efficient, courteous service and oversee wheelchair assistance and special accommodations.

Role requires strong leadership, safety compliance, and flexibility to work rotating shifts. Benefits include flight privileges after 30 days, PTO, health coverage, 401(k), discounts, and wellness programs.

Qualificações

• High School diploma, GED or equivalent.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state requirements.

Responsabilidades

• Lead a team of agents in customer service.
• Assist passengers with arrival and check-in, including support for passengers with special needs.
• Handle ticketing and check-in using a computerized system.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents with wheelchairs, strollers, and baggage loading.
• Monitor and enforce safe working conditions and comply with policies and laws.
• Report safety incidents and hazards as per policy.

Conhecimentos

Team leadership

Customer service

Communication

Safety awareness

Formação académica

High School diploma or equivalent

Ferramentas

Ticketing system

Descrição da oferta de emprego

Unifi Aviation, LLC is seeking a Customer Service Team Leader to manage a team of agents handling arrivals, check-in, ticketing, boarding, and passenger inquiries. You will ensure efficient, courteous service and oversee wheelchair assistance and special accommodations.

Role requires strong leadership, safety compliance, and flexibility to work rotating shifts. Benefits include flight privileges after 30 days, PTO, health coverage, 401(k), discounts, and wellness programs.