Aviation Customer Service Supervisor – Lead Passengers & Team

Unifi Aviation LLC; Los Angeles (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flight privileges

Bi-weekly pay (CA)

Full-time 30+ hrs

Paid time off

Medical/dental/vision

401k

Discounts & wellness

Job summary

Unifi Aviation LLC in Los Angeles is seeking a Customer Service Team Lead to guide a group of agents through arrivals, ticketing, check-in, and passenger support, including assistive services for special needs and VIP passengers.

The role involves handling ticketing and boarding via computer systems, guiding passengers through Customs and Immigration, and coordinating with ramp staff to ensure wheelchair and baggage support. Safety and compliance are emphasized.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
• Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Education

High School diploma, GED or equivalent education

Job description

Unifi Aviation LLC in Los Angeles is seeking a Customer Service Team Lead to guide a group of agents through arrivals, ticketing, check-in, and passenger support, including assistive services for special needs and VIP passengers.

The role involves handling ticketing and boarding via computer systems, guiding passengers through Customs and Immigration, and coordinating with ramp staff to ensure wheelchair and baggage support. Safety and compliance are emphasized.