Airport Customer Service Supervisor — Lead Passengers & Team

Unifi Aviation LLC; Chattanooga (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flight Privileges

Weekly pay

Full-time hours

Paid time off

Medical Insurance

Dental Insurance

Vision Insurance

401k

Discounts & Wellness

Job summary

Unifi Aviation LLC is seeking individuals to join a growing team passionate about aviation and exceptional service. The role centers on leading a team of agents and delivering top-notch customer care across arrivals, ticketing, and check-in, including handling special needs and VIP passengers.

Responsibilities include guiding passengers through the check-in process, boarding, baggage handling, and resolving related inquiries while maintaining safety and regulatory compliance.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in for those needing special assistance.
• Handle ticketing/check-in sectors including boarding, baggage, reservations, and related inquiries.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading and arrival.

Skills

Customer service leadership

Team leadership

Communication

Education

High School diploma or GED

Job description

Unifi Aviation LLC is seeking individuals to join a growing team passionate about aviation and exceptional service. The role centers on leading a team of agents and delivering top-notch customer care across arrivals, ticketing, and check-in, including handling special needs and VIP passengers.

Responsibilities include guiding passengers through the check-in process, boarding, baggage handling, and resolving related inquiries while maintaining safety and regulatory compliance.