Airport Customer Service Supervisor — Flight Privileges

Unifi Aviation LLC; Minneapolis (MN); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Paid time off

Medical benefits

401k plan

Employee discounts

Job summary

Unifi Aviation LLC is seeking a supervisor to lead a team of customer service agents in airport ground handling. The role covers arrivals, ticketing, check-in, boarding support, and passenger assistance, including travelers with special needs.

You will ensure smooth operations and uphold safety standards in a fast-paced environment. The position emphasizes teamwork, safety compliance, and excellent passenger service.

Qualifications

• High School diploma or equivalent.
• Must be at least 18 years old.
• Ability to obtain airport/state credentials.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with arrival and check-in, incl. special needs.
• Handle ticketing and check-in using a computerized system.
• Direct passengers through Customs, Immigration, and Quarantine.
• Maintain safety and operational procedures on the job.
• Promote safety and equal employment opportunity policies.
• Complete duties safely and report incidents promptly.

Skills

People management

Customer service

Team leadership

Safety compliance

Education

High School diploma

Tools

Ticketing system software

Job description

Unifi Aviation LLC is seeking a supervisor to lead a team of customer service agents in airport ground handling. The role covers arrivals, ticketing, check-in, boarding support, and passenger assistance, including travelers with special needs.

You will ensure smooth operations and uphold safety standards in a fast-paced environment. The position emphasizes teamwork, safety compliance, and excellent passenger service.