Aviation Ground Services Supervisor - Customer Care Lead

Unifi Aviation LLC; Kahului (HI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Full-time hours (30+ per week)

Paid time off

Medical, Dental and Vision Insurance

401k

Exclusive discounts

Job summary

Unifi in Kahului, HI seeks a motivated supervisor to lead a team of customer service agents responsible for arrivals, ticketing, check-in, boarding, baggage handling and passenger inquiries. You will ensure smooth operations and a positive passenger experience in a dynamic airport environment.

This role requires managing shifts, supporting passengers with special needs, and upholding safety, security, and company policies while delivering high-quality service. Training and benefits provided.

Qualifications

• High School diploma or equivalent required.
• Experience in customer service or airline ground handling preferred.
• Ability to lead a team and handle difficult passenger situations.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with arrivals, ticketing, check-in and boarding.
• Resolve complaints and queries while ensuring safety and compliance.

Skills

Team leadership

Customer service

Airline knowledge

Education

High School Diploma

Tools

Ticketing system

Job description

Unifi in Kahului, HI seeks a motivated supervisor to lead a team of customer service agents responsible for arrivals, ticketing, check-in, boarding, baggage handling and passenger inquiries. You will ensure smooth operations and a positive passenger experience in a dynamic airport environment.

This role requires managing shifts, supporting passengers with special needs, and upholding safety, security, and company policies while delivering high-quality service. Training and benefits provided.