Aviation Customer Service Lead — Passenger Care & Check-In

Unifi Aviation, LLC; Honolulu (HI); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental & vision insurance

401k for all employees

Discounts and wellness programs

Job summary

Unifi Aviation, LLC in Hawaii seeks a full-time Passenger Services Agent to lead a team responsible for arrivals, check-in, boarding and baggage operations at the airport. You will provide excellent customer service to passengers and assist those with special needs.

Responsibilities include managing ticketing and check-in via a computerized system, guiding passengers through security and immigration, and upholding safety and regulatory requirements while supporting company policies.

Qualifications

• High School diploma or equivalent required.
• Ability to obtain airport/state/customs credentials.
• Experience in aviation or ground handling is a plus.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with arrivals, check-in, boarding, and baggage services.
• Manage ticketing and check-in using a computerized system and resolve related issues.
• Direct passengers through customs, immigration, and quarantine.
• Ensure safety and compliance with policies and regulations.

Skills

Customer service

Team leadership

Safety procedures

Wheelchair assistance

Education

High School diploma or GED

Tools

Ticketing system

Job description

Unifi Aviation, LLC in Hawaii seeks a full-time Passenger Services Agent to lead a team responsible for arrivals, check-in, boarding and baggage operations at the airport. You will provide excellent customer service to passengers and assist those with special needs.

Responsibilities include managing ticketing and check-in via a computerized system, guiding passengers through security and immigration, and upholding safety and regulatory requirements while supporting company policies.