Airport Customer Service Supervisor – Lead Team & Passengers

Unifi Aviation, LLC; Kahului (HI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Full-time minimum 30h/wk

Paid time off

Healthcare benefits

401k

Discounts & wellness programs

Job summary

Unifi Aviation, LLC seeks a dedicated supervisor to lead a team of customer service agents at the airport. You will guide frontline staff through arrivals, baggage handling, ticketing, check-in, boarding, and passenger inquiries.

The role emphasizes safety, regulatory compliance, and compassionate service to passengers, including those with special needs, with opportunities for flight privileges after 30 days and comprehensive benefits for full-time staff.

Qualifications

• High School diploma or GED or equivalent education.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• One year of relevant work experience in aviation or ground handling (preferred).

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with arrival and check-in, incl. VIP, unaccompanied minor, and wheelchair support.
• Handle ticketing and check-in using a computerized system, including boarding and baggage services.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading.
• Push wheelchairs with passengers through all airport areas.
• Monitor and enforce safety and regulatory compliance per policy.
• Promote safety, anti-harassment and equal employment opportunity.
• Perform related duties safely and report incidents per policy.

Skills

Team leadership

Customer service

Communication

Education

High School diploma or GED

Tools

Job description

Unifi Aviation, LLC seeks a dedicated supervisor to lead a team of customer service agents at the airport. You will guide frontline staff through arrivals, baggage handling, ticketing, check-in, boarding, and passenger inquiries.

The role emphasizes safety, regulatory compliance, and compassionate service to passengers, including those with special needs, with opportunities for flight privileges after 30 days and comprehensive benefits for full-time staff.