Aviation Customer Service Supervisor – Lead Passenger Support

Unifi Aviation, LLC; Fargo (ND); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay

Paid time off

Medical, Dental and Vision Insurance

401k

Discounts and wellness programs

Job summary

Unifi Aviation, LLC is seeking a customer service team lead to manage a team of agents handling arrivals, ticketing, check-in and boarding for passengers. You will resolve complaints and assist passengers, including those with special needs, while directing them through customs and other processes at the airport.

The role requires lifting and mobility assistance, rotating shifts, and commitment to safety and anti-harassment policies. Comprehensive benefits accompany full-time employment.

Qualifications

• High School diploma or equivalent.
• Must be at least 18 years old.
• Must be able to obtain credentials required by airport/state authorities.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers from arrival through check-in and boarding.
• Handle ticketing and check-in using a computerized system and resolve related issues.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents with wheelchairs, strollers, and gate-checked bags.
• Push wheelchairs with passengers through airport areas.
• Ensure safe working conditions and compliance with policy.

Skills

Leadership

Customer service

Team management

Communication

Education

High School diploma

Tools

Ticketing system

Job description

Unifi Aviation, LLC is seeking a customer service team lead to manage a team of agents handling arrivals, ticketing, check-in and boarding for passengers. You will resolve complaints and assist passengers, including those with special needs, while directing them through customs and other processes at the airport.

The role requires lifting and mobility assistance, rotating shifts, and commitment to safety and anti-harassment policies. Comprehensive benefits accompany full-time employment.