Aviation FBO Customer Service Agent - Overnight Shift

Jet Aviation; United States; On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Overtime pay

Paid time off

401(k) benefits

General Dynamics employee discounts

Job summary

Jet Aviation is seeking a Customer Service Agent for our FBO in the United States. You will be the friendly face for passengers and crew, handling service requests, inquiries, feedback, and ensuring a seamless, welcoming experience throughout their journey.

Responsibilities include addressing inquiries, coordinating hotels and transport, and representing Jet Aviation professionally with industry groups and regulators. Shift-based, with 24/7 operations and an initial overnight assignment.

Qualifications

• 1-2 years of experience in an FBO or customer service-related field (hospitality experience preferred).
• High School Diploma/GED or equivalent required.
• Proficient English language and communication skills.
• Ability to remain calm and effective under pressure.
• Strong customer orientation and excellent multi-tasking abilities.
• Flexibility to work shifts and adapt to changing schedules.
• Ability to work in various weather conditions and meet minimum physical requirements.
• Team- oriented mindset with a passion for delivering outstanding service.
• Must obtain an Airport ID Badge within 30 days of employment.
• Personal values aligned with Jet Aviation's core values (Trust, Honesty, Alignment, Transparency).

Responsibilities

• Deliver exceptional service to new and existing customers, addressing billing inquires, service requests, suggestions and complaints in a warm and respectful manner.
• Resolve customer inquiries and complaints efficiently and fairly, while skillfully de-escalating tense situations.
• Perform generalist duties within the Customer Support/ Operations function.
• Provide information about Jet Aviation's services, identifying opportunities to enhance customer relationships.
• Recommend and implement programs to support customer needs.
• Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services.
• Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws.
• Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.

Skills

Customer service

Communication

Multitasking

Team player

Education

High School Diploma/GED

Job description

Jet Aviation is seeking a Customer Service Agent for our FBO in the United States. You will be the friendly face for passengers and crew, handling service requests, inquiries, feedback, and ensuring a seamless, welcoming experience throughout their journey.

Responsibilities include addressing inquiries, coordinating hotels and transport, and representing Jet Aviation professionally with industry groups and regulators. Shift-based, with 24/7 operations and an initial overnight assignment.