Aviation Guest Service Agent

Jet Aviation; Scottsdale (AZ); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with match

Tuition reimbursement

Employee discounts

Job summary

Jet Aviation in Scottsdale is seeking a Customer Service Agent to greet passengers and crew, handle requests, inquiries, and feedback, and ensure welcoming, professional experiences from arrival to departure.

The role requires 1-2 years in an FBO or hospitality, a high school diploma, fluent English, the ability to stay calm under pressure, strong customer orientation and multitasking, and a willingness to work a flexible schedule.

Qualifications

• 1-2 years in an FBO or customer service (hospitality preferred).
• High School Diploma/GED or equivalent.
• Proficient English language and communication skills.
• Ability to remain calm under pressure.
• Strong customer orientation and multitasking abilities.
• Flexible to work shifts.
• Airport ID Badge within 30 days of employment.
• Personal values aligned with Jet Aviation’s core values (Trust, Honesty, Alignment, Transparency).

Responsibilities

• Deliver exceptional service to new and existing customers, addressing billing inquiries, service requests, suggestions and complaints in a warm and respectful manner.
• Resolve customer inquiries and complaints efficiently and fairly, while de-escalating tense situations.
• Perform generalist duties within the Customer Support/ Operations function.
• Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships.
• Recommend and implement programs to support customer needs.
• Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services.
• Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws.
• Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.

Skills

Customer service

English communication

Multi-tasking

Calm under pressure

Team oriented

Flexible schedule

Hospitality experience

Education

High School Diploma/GED

Job description

Jet Aviation in Scottsdale is seeking a Customer Service Agent to greet passengers and crew, handle requests, inquiries, and feedback, and ensure welcoming, professional experiences from arrival to departure.

The role requires 1-2 years in an FBO or hospitality, a high school diploma, fluent English, the ability to stay calm under pressure, strong customer orientation and multitasking, and a willingness to work a flexible schedule.