Airport Customer Experience Agent (FBO)

Jet Aviation Inc.; New Jersey; On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Overtime pay

Holiday pay

Paid time off

401(k) match

Employee discounts

Health, dental & vision insurance

Tuition reimbursement

Job summary

Jet Aviation is seeking a Customer Service Agent for our FBO, serving passengers and crew from arrival to departure with warm, professional experiences. You will handle service requests, inquiries, and feedback while maintaining composure under pressure and delivering exceptional hospitality.

The role requires 1–2 years in an FBO or related field, HS diploma, proficient English, and flexibility for a dynamic, around-the-clock schedule. Airport ID badge within 30 days is required.

Qualifications

• 1-2 years of experience in an FBO or customer service-related field (hospitality experience preferred).
• High School Diploma/GED or equivalent required.
• Proficient English language and communication skills.
• Ability to remain calm and effective under pressure.
• Strong customer orientation and excellent multi-tasking abilities.
• Flexibility to work shifts and adapt to changing schedules.
• Ability to work in various weather conditions and meet minimum physical requirements.
• Team-oriented mindset with a passion for delivering outstanding service.
• Must obtain an Airport ID Badge within 30 days of employment.
• Personal values aligned with Jet Aviation’s core values (Trust, Honesty, Alignment, Transparency).

Responsibilities

• Deliver exceptional service to new and existing customers, addressing billing inquiries, service requests, suggestions and complaints in a warm and respectful manner.
• Resolve customer inquiries and complaints efficiently and fairly, while skillfully de-escalating tense situations.
• Perform generalist duties within the Customer Support/Operations function.
• Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships.
• Recommend and implement programs to support customer needs.
• Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services.
• Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws.
• Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.

Skills

Customer service

English proficiency

Communication

Calm under pressure

Education

High School Diploma/GED

Job description

Jet Aviation is seeking a Customer Service Agent for our FBO, serving passengers and crew from arrival to departure with warm, professional experiences. You will handle service requests, inquiries, and feedback while maintaining composure under pressure and delivering exceptional hospitality.

The role requires 1–2 years in an FBO or related field, HS diploma, proficient English, and flexibility for a dynamic, around-the-clock schedule. Airport ID badge within 30 days is required.