Customer Experience Agent – 2nd Shift, Flexible Hours

inMy Jet; New Jersey; On-site; USD 47,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Tuition reimbursement

Employee discounts

Job summary

Jet Aviation is seeking a Customer Service Agent at our Teterboro FBO in New Jersey. You will be the friendly face for passengers and crew, handling service requests, inquiries and feedback with a focus on delivering seamless, professional experiences.

The role requires 1–2 years in FBO or customer service, strong English communication, and the ability to work in a dynamic, 24/7 environment. Airport ID badge within 30 days is required; salary ranges are provided with bonus potential.

Qualifications

• 1–2 years in an FBO or customer service-related field
• Proficient English language and communication skills
• Ability to remain calm and effective under pressure
• Airport ID Badge within 30 days of employment

Responsibilities

• Deliver exceptional service to customers with warmth and respect
• Resolve inquiries and complaints efficiently and fairly
• Provide information about Jet Aviation services and identify relationship opportunities
• Assist crew with hotels, ground transportation, catering, linens and other vendor services

Skills

FBO experience

English proficiency

Customer service

De-escalation

Shift flexibility

Team oriented

Education

High School Diploma/GED

Job description

Jet Aviation is seeking a Customer Service Agent at our Teterboro FBO in New Jersey. You will be the friendly face for passengers and crew, handling service requests, inquiries and feedback with a focus on delivering seamless, professional experiences.

The role requires 1–2 years in FBO or customer service, strong English communication, and the ability to work in a dynamic, 24/7 environment. Airport ID badge within 30 days is required; salary ranges are provided with bonus potential.