Aviation Guest Services Agent – Temporary

Jet Aviation Inc.; New Jersey; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) matching

Health savings account (HSA) / FSA

Life insurance

Disability insurance

Tuition reimbursement

Employee discounts

Job summary

Jet Aviation is seeking a Customer Service Agent for its FBO, delivering welcoming, professional service to passengers and crew from arrival to departure. The role requires adaptability to a dynamic, round-the-clock operation and a temporary assignment from November to February with afternoon shifts (2 pm–10 pm, Wed–Sun).

Training lasts 4–6 weeks, with potential schedule changes as needed. The baseline pay is $23.00 hourly ($47,000 yearly), with qualifications including 1–2 years in an FBO or

Qualifications

• 1-2 years in an FBO or customer-service field (hospitality preferred).
• High School Diploma/GED or equivalent required.
• Proficient English language and communication skills.
• Ability to stay calm and effective under pressure.
• Strong customer orientation and excellent multi-tasking abilities.
• Flexibility to work shifts and adapt to changing schedules.
• Ability to work in various weather conditions and meet physical requirements.
• Team-oriented mindset with a passion for service.
• Must obtain an Airport ID Badge within 30 days of employment.

Responsibilities

• Deliver exceptional service to new and existing customers; address billing inquiries, service requests, and complaints with warmth and respect.
• Resolve inquiries and complaints efficiently, de-escalating tense situations when needed.
• Perform generalist duties within the Customer Support/Operations function.
• Provide information about Jet Aviation’s services and identify opportunities to enhance relationships.
• Recommend and implement programs to support customer needs.
• Assist crew with hotels, ground transportation, catering, linens, and vendor services.
• Ensure compliance with airport and Jet Aviation policies and laws.
• Represent Jet Aviation professionally with industry groups and regulators.

Skills

FBO experience

Customer service

English proficiency

High school diploma

Calm under pressure

Customer orientation

Multi-tasking

Shift flexibility

Team player

Job description

Jet Aviation is seeking a Customer Service Agent for its FBO, delivering welcoming, professional service to passengers and crew from arrival to departure. The role requires adaptability to a dynamic, round-the-clock operation and a temporary assignment from November to February with afternoon shifts (2 pm–10 pm, Wed–Sun).

Training lasts 4–6 weeks, with potential schedule changes as needed. The baseline pay is $23.00 hourly ($47,000 yearly), with qualifications including 1–2 years in an FBO or