Aviation Guest Services Specialist

Jet Aviation Inc.; Scottsdale (AZ); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Jet Aviation Inc. is seeking a Customer Service Agent for our FBO, where you’ll be the friendly face passengers and crews rely on from arrival to departure.

You’ll handle service requests, questions, feedback, and ensure seamless, engaging, and professional experiences for customers. The role requires 1–2 years in an FBO or customer service field, a High School Diploma or equivalent, and strong English communication skills.

Qualifications

• 1–2 years of experience in an FBO or customer service-related field (hospitality experience preferred).
• High School Diploma/GED or equivalent required.
• Proficient English language and communication skills.
• Ability to remain calm and effective under pressure.
• Strong customer orientation and excellent multi-tasking abilities.

Responsibilities

• Deliver exceptional service to new and existing customers, addressing billing inquiries, service requests, suggestions and complaints in a warm and respectful manner.
• Resolve customer inquiries and complaints efficiently and fairly, while de-escalating tense situations.
• Perform generalist duties within the Customer Support/ Operations function.
• Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships.
• Recommend and implement programs to support customer needs.
• Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services.
• Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws.
• Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Flexibility

Education

High School Diploma/GED

Job description

Jet Aviation Inc. is seeking a Customer Service Agent for our FBO, where you’ll be the friendly face passengers and crews rely on from arrival to departure.

You’ll handle service requests, questions, feedback, and ensure seamless, engaging, and professional experiences for customers. The role requires 1–2 years in an FBO or customer service field, a High School Diploma or equivalent, and strong English communication skills.