Aviation Customer Experience Agent | Flexible Hours

inMy Jet; Dallas (TX); Presencial; USD 42.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Overtime pay

Paid time off

401(k) matching

Health/Dental/Vision insurance

Employee discounts

Descripción de la vacante

Jet Aviation is seeking a Customer Service Agent in Dallas, TX. You’ll be the friendly face for passengers and crews, handling service requests, questions, feedback, and ensuring welcoming, professional experiences from arrival to departure.

We operate a 24/7 dynamic schedule; the role initially assigns B Shift (2:00pm–10:00pm) with potential changes. The position offers hourly pay of $20–$21 and competitive benefits for full-time staff.

Formación

• 1–2 years of experience in an FBO or customer service field.
• High School Diploma/GED or equivalent required.
• Proficient English language and communication skills.
• Ability to remain calm and effective under pressure.
• Flexibility to work shifts and adapt to changing schedules.
• Must obtain an Airport ID Badge within 30 days of employment.
• Team-oriented mindset with a passion for delivering outstanding service.

Responsabilidades

• Deliver exceptional service to new and existing customers, addressing billing inquiries, service requests, suggestions and complaints in a warm and respectful manner.
• Resolve customer inquiries and complaints efficiently and fairly, while de-escalating tense situations.
• Perform generalist duties within the Customer Support/Operations function.
• Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships.
• Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services.
• Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws.
• Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.

Conocimientos

Customer service

Communication

Multitasking

English proficiency

Educación

High School Diploma/GED

Descripción del empleo

Jet Aviation is seeking a Customer Service Agent in Dallas, TX. You’ll be the friendly face for passengers and crews, handling service requests, questions, feedback, and ensuring welcoming, professional experiences from arrival to departure.

We operate a 24/7 dynamic schedule; the role initially assigns B Shift (2:00pm–10:00pm) with potential changes. The position offers hourly pay of $20–$21 and competitive benefits for full-time staff.