Aviation Customer Support & Operations Coordinator

American Airlines; Dover (DE); Remote; USD 27,552 - 41,328; Full time

Job summary

American Airlines is seeking a Customer Service Coordinator in the United States. You will provide and sell travel services, assist with travel records, accept goods, and help travelers with problems while maintaining safety and company interests.

The ideal candidate holds a Bachelor’s Degree, possesses excellent English skills, a valid driver’s license, and availability to work flexible hours including weekends and holidays. FAA requirements may apply to aircraft operations.

Qualifications

• Bachelor’s Degree required; prior education or experience considered.
• Excellent reading, writing, speaking, and understanding of English.
• Valid driver’s license for the region.
• FAA examination for aircraft operations if required.

Responsibilities

• Provides and sells travel services to the public.
• Helps with travel records and acceptance of goods.
• Handles government policies and requirements for national travels and international ships.
• Manages organization and sending of aircraft and schedules.
• Assists travelers and clients with problems.
• Protects customers, merchandise, and company interests.
• Ensures safe operations.
• Requires physical fitness and dexterity for tasks.
• Provides early assistance during emergencies.

Skills

English proficiency

Customer service

Education

Bachelor's Degree

Second degree or diploma

Tools

Driver's license

FAA certification (if required)

Job description

American Airlines is seeking a Customer Service Coordinator in the United States. You will provide and sell travel services, assist with travel records, accept goods, and help travelers with problems while maintaining safety and company interests.

The ideal candidate holds a Bachelor’s Degree, possesses excellent English skills, a valid driver’s license, and availability to work flexible hours including weekends and holidays. FAA requirements may apply to aircraft operations.