Airline Customer Service & Operations Coordinator

American Airlines; Boston (MA); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) plan

Employee discounts

Job summary

American Airlines is seeking a Customer Service Coordinator in Massachusetts to promote and sell air travel, assist with passenger check-in, and ensure smooth operations. The role requires a high school diploma or GED and English fluency, with bilingual capability a plus in some locations.

The position offers travel perks, health benefits from day one, wellness programs, and a 401(k) plan. You may also enjoy employee discounts on travel and other services across our global network.

Qualifications

• High school diploma or GED is required.
• Read, write, and speak English fluently.
• Bilingual language capabilities required in some locations.
• Must possess a valid driver's license as required by local authorities.
• Must satisfy FAA background checks for airport security access areas (SIDA) if applicable.
• Able to secure airport authority and/or US Customs security badges if relevant.
• Ability to work irregular and/or extended hours, including weekends and holidays.
• Must be able to report to work on a regular and timely basis.

Responsibilities

• Promotes and sells air travel to the public or freight forwarders.
• Provides help with passenger check-in and load planning.
• Translates government policies for domestic and international travel or cargo.
• Meets and dispatches planes within scheduled times.
• Provides assistance to affected passengers and clients.
• Protects corporate assets and sales.
• Ensures safe travel experiences.
• May be required to drive and operate air stairs for boarding and deplaning.

Skills

English proficiency

Customer service

Education

High school diploma or GED

Job description

American Airlines is seeking a Customer Service Coordinator in Massachusetts to promote and sell air travel, assist with passenger check-in, and ensure smooth operations. The role requires a high school diploma or GED and English fluency, with bilingual capability a plus in some locations.

The position offers travel perks, health benefits from day one, wellness programs, and a 401(k) plan. You may also enjoy employee discounts on travel and other services across our global network.