Airline Guest Experience Coordinator

American Airlines; Dallas (TX); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Travel perks

Health benefits

401(k)

Job summary

American Airlines is seeking a Customer Service Coordinator in Dallas, TX. You will deliver high-quality customer support, assist with membership enrollments, and help guests at the lounge. The role involves coordinating reservations and guiding travelers through complex issues with a client-focused approach.

The position emphasizes teamwork, adaptability, and strong communication skills to ensure outstanding guest experiences across our global network.

Qualifications

• High school diploma or GED.
• Must read, write, speak English fluently.
• Ability to work under pressure with multiple tasks.
• Willing to obtain airport security credentials if required.

Responsibilities

• Provide top-rate customer support to all customers.
• Sign up clients and confirm their access to memberships and/or lounges.
• Greet clients by completing guest experience items and assisting as needed.
• Book and confirm flight reservations using SABRE or similar systems.
• Address customer issues and escalate as necessary to higher-level support.

Skills

Customer service skills

Communication skills

Multitasking

Education

High school diploma or GED

Job description

American Airlines is seeking a Customer Service Coordinator in Dallas, TX. You will deliver high-quality customer support, assist with membership enrollments, and help guests at the lounge. The role involves coordinating reservations and guiding travelers through complex issues with a client-focused approach.

The position emphasizes teamwork, adaptability, and strong communication skills to ensure outstanding guest experiences across our global network.