Global Airline Customer Experience Coordinator

American Airlines; Annapolis (MD); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellbeing programs

401(k) plan

Employee discounts

Job summary

American Airlines in Annapolis, MD is seeking a Customer Service Coordinator to support passengers and freight operations. The role involves assisting with check-in, managing cargo status, and ensuring compliance with travel regulations while delivering courteous service.

Applicants should have a Bachelor's degree and be prepared for a fast-paced environment with varied shifts, including weekends. The position offers competitive hourly pay and benefits as part of a global airline network.

Qualifications

• Minimum qualifications include training and prior job experience
• High school degree or GED or equivalent is acceptable
• Must read, write, fluently communicate and understand English
• Bilingual language skills are required in some locations
• Valid driver’s license may be required by local authorities
• Must pass FAA background checks to qualify for unescorted access to security areas (SIDA) if relevant
• May need to obtain security badges (airport authority/US Customs) if relevant
• Must be able to work irregular and/or extended hours, including weekends and holidays

Responsibilities

• Promotes and sells air travel to the public or freight forwarders
• Assists with passenger check-in and cargo status
• Translates regulations and requirements for domestic and international travel or shipments
• Meets and dispatches aircraft within scheduled times
• Assists troubled passengers and customers
• Protects company assets and revenue
• Ensures safe travel
• Performs job duties requiring physical dexterity and multiple tasks within tight deadlines
• Shows initiative with minimal supervision
• Responds and assists during security and emergency situations
• Follows internal/external policies and procedures
• May be required to operate air stairs and other aircraft handling duties
• May lead and direct the work of other staff
• May perform Passenger Operation control functions including air-to-ground communications and Tower functions

Skills

English proficiency

Customer service

Multitasking

Communication skills

Education

Bachelor's Degree

Job description

American Airlines in Annapolis, MD is seeking a Customer Service Coordinator to support passengers and freight operations. The role involves assisting with check-in, managing cargo status, and ensuring compliance with travel regulations while delivering courteous service.

Applicants should have a Bachelor's degree and be prepared for a fast-paced environment with varied shifts, including weekends. The position offers competitive hourly pay and benefits as part of a global airline network.