Air Travel Customer Care & Operations Coordinator

American Airlines; Tallahassee (FL); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Medical benefits

Wellness programs

401(k) program

Job summary

American Airlines in Tallahassee seeks a Customer Service Coordinator to assist travelers and cargo clients, processing registrations and ensuring compliance with safety and security requirements. This role may involve coordinating flights, answering inquiries, and supporting crisis situations.

Candidates should have a Bachelor’s degree, bilingual abilities in certain areas, and be prepared for irregular hours, including evenings and weekends; a valid driver’s license may be required.

Qualifications

• Bachelor’s degree required.
• Bilingual abilities in certain locations.
• Valid driver’s license may be required.
• Ability to work irregular and extended hours, including evenings and weekends.
• Pass FAA background checks for SIDA access as required.

Responsibilities

• Advance and sell air travel to customers or cargo forwarders.
• Provide help for traveler registration and freight acknowledgment.
• Decipher government rules for travel or shipments.
• Meet and dispatch aircraft per the schedule.
• Assist troubled travelers and clients.
• Safeguard company property and income.
• Represent authority to perform duties within timeframes.
• Be self-motivated and require minimal management.
• Answer and assist during security and crisis situations.
• Follow processes and systems.

Job description

American Airlines in Tallahassee seeks a Customer Service Coordinator to assist travelers and cargo clients, processing registrations and ensuring compliance with safety and security requirements. This role may involve coordinating flights, answering inquiries, and supporting crisis situations.

Candidates should have a Bachelor’s degree, bilingual abilities in certain areas, and be prepared for irregular hours, including evenings and weekends; a valid driver’s license may be required.