Airport Customer Experience Specialist

American Airlines

Hoschton (GA)

Remote

USD 22,730 - 32,373

Full time

14 days+

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Job summary

American Airlines is seeking a Customer Services professional to deliver high-quality service at the airport and support day-to-day operations in Atlanta, GA. The role emphasizes friendly customer interactions, accurate paperwork, and active training participation.

Qualifications include a bachelor’s degree and strong communication in English. The position requires flexibility for shifts, including weekends and holidays, and a professional appearance aligned with uniform standards.

Qualifications

Excellent interpersonal skills.
Customer-focused attitude.
Ability to resolve conflicts within time constraints and under pressure.
Capacity to handle stress and work with minimal supervision.
Effective communication skills in English, both written and verbal.

Responsibilities

Offer high-quality customer service ensuring a seamless experience at all touchpoints.
Perform airport-related duties and support day-to-day operations as needed.
Execute administrative responsibilities, e.g., pre-flight and flight departure paperwork.
Promote and sell the company’s services and products to customers.
Attend and complete all required training within given deadlines.
Ensure compliance with FAA, agency, and airport regulations.