Airport Customer Experience Specialist

American Airlines; Hoschton (GA); Remote; USD 22,730 - 32,373; Full time

Job summary

American Airlines is seeking a Customer Services professional to deliver high-quality service at the airport and support day-to-day operations in Atlanta, GA. The role emphasizes friendly customer interactions, accurate paperwork, and active training participation.

Qualifications include a bachelor’s degree and strong communication in English. The position requires flexibility for shifts, including weekends and holidays, and a professional appearance aligned with uniform standards.

Qualifications

• Excellent interpersonal skills.
• Customer-focused attitude.
• Ability to resolve conflicts within time constraints and under pressure.
• Capacity to handle stress and work with minimal supervision.
• Effective communication skills in English, both written and verbal.

Responsibilities

• Offer high-quality customer service ensuring a seamless experience at all touchpoints.
• Perform airport-related duties and support day-to-day operations as needed.
• Execute administrative responsibilities, e.g., pre-flight and flight departure paperwork.
• Promote and sell the company’s services and products to customers.
• Attend and complete all required training within given deadlines.
• Ensure compliance with FAA, agency, and airport regulations.

Skills

Interpersonal skills

Customer-focused

Conflict resolution

Stress management

English communication

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Email

Job description

American Airlines is seeking a Customer Services professional to deliver high-quality service at the airport and support day-to-day operations in Atlanta, GA. The role emphasizes friendly customer interactions, accurate paperwork, and active training participation.

Qualifications include a bachelor’s degree and strong communication in English. The position requires flexibility for shifts, including weekends and holidays, and a professional appearance aligned with uniform standards.